We stock a wide collection, but realize that questions may come up at points during your browsing and purchasing experience.
Take a look at our FAQ section.
Can I still place an order online for delivery?
Yes. Our online business is operating as normal. Please order via the website where you can place orders for home delivery.
Can I still receive delivery of parcels?
Yes - there will be no break in service and we will continue to deliver to our customers.
How can I keep in touch with you?
We are committed to serving and supporting you throughout these challenging times. If you have any queries please do get in contact with our customer care team, who are here to assist you:
•Social media accounts
Please note during this difficult time it might take a little longer for us to get back to you, but we’ll aim to answer your enquiry as soon as possible.
What delivery options do you offer?
We're currently offering first class Delivery for all UK orders, which you can expect to arrive within 1-3 days. We are also offering next day delivery for customers which can be selected at checkout.
Do you offer International Delivery?
Yes, we do deliver to addresses all over the world. (Shipping charges will vary)
If you are experiencing any problems with placing an order, contact us via Email: Info@osomodestclothing.com or/and Instagram Direct message @osomodest & we will have the issue resolved.
What are your shipping prices and estimated times?
UK: starting from £4.99 (estimated delivery time 2-5 working days)
UK: Guaranteed next day delivery before 1pm £9.99
UK: Guaranteed next day Saturday delivery: £12.99 (select if ordering on a Friday)
Europe: starting from £15 (estimated delivery time 5-10 working days)
USA, Canada, Australia, New Zealand: starting from £25.00 (estimated delivery time 7-14 working days, may experience further delays due to covid/slowed delivery services.
Africa: starting from £20 (estimated delivery time 7-14 business days)
If your region is not listed please contact us for more information.
Next day delivery is available for all UK orders and you should expect to receive your item the next working day before 1pm if ordered before 2pm the day before.
All next day delivery orders placed on a Friday must select Saturday next day delivery or next day will mean Monday.
During busy periods like Eid and Ramadan we aim to send out all orders the same day if order is placed before 2pm GMT Monday-Friday or the following day. Orders placed after 3pm on a Friday-Sunday are sent out the following Monday.
-Note: We DO NOT dispatch orders on Bank holidays so if you select next day delivery on a Sunday your order will be sent out on Tuesday & can be expected for Wednesday.
Through out the year all orders are dispatched within 3 working days of placing your order, if you are in a rush, reach out via email & we can arrange for a faster dispatch if neccessary.